What should a patient do if they wish to complain about dental treatment?

When a patient wants to complain about dental treatment, returning to the practice directly is the most appropriate first step. This approach allows for an open dialogue between the patient and the dental staff, facilitating a direct resolution of the issue. It provides the opportunity for the practice to address the patient's concerns, clarify any misunderstandings, and potentially resolve the complaint quickly and satisfactorily.

In many cases, dentists and their staff are committed to patient care and want to rectify any issues that may have arisen during treatment. By addressing the concern directly with the practice, patients may find that their issues are resolved more efficiently.

While contacting the General Dental Council, insurance providers, or discussing the issue with a family member may have their own merits in specific instances, they typically come into play after an attempt to resolve the issue directly with the practice has been unsuccessful. Dealing directly with the dental practice is encouraged as a first step in the complaints process, fostering communication and an opportunity for resolution.